Privacy Policy
Last updated: March 2026
Harkess-Ord (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit www.harkess-ord.com.
Who we are
Harkess-Ord is a branding and design consultancy. Our registered address is available on request by contacting us at info@harkess-ord.com.
What information we collect
We may collect the following types of personal information:
Information you provide directly
- Contact details – name, email address, phone number and company name when you submit an enquiry via our contact form or email us directly.
- Correspondence – the content of any messages you send us.
Information collected automatically
- Usage data – pages visited, time spent on pages, referral source, browser type, device type and operating system.
- IP address – your internet protocol address, which may indicate your general geographic location.
- Cookies – small text files placed on your device. See our Cookie Policy for full details.
How we use your information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide the services you have requested.
- To improve our website and understand how visitors use it.
- To send you information about our services where you have given consent or where we have a legitimate interest to do so.
- To comply with legal obligations.
Legal basis for processing
We process your personal data on the following legal bases under the UK General Data Protection Regulation (UK GDPR):
- Consent – where you have given clear consent for us to process your personal data for a specific purpose.
- Legitimate interests – where processing is necessary for our legitimate business interests, such as improving our services and marketing, provided these are not overridden by your rights.
- Contractual necessity – where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract.
- Legal obligation – where processing is necessary to comply with a legal requirement.
Who we share your data with
We do not sell your personal data. We may share your information with:
- Google Analytics – for website usage analysis. Google may process data outside the UK. See Google’s Privacy Policy.
- Hosting providers – our website is hosted on secure cloud infrastructure (Amazon Web Services).
- Professional advisers – such as lawyers or accountants where necessary.
- Law enforcement – where required by law or to protect our legal rights.
How long we keep your data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:
| Data type | Retention period |
|---|---|
| Contact form enquiries | 2 years from last contact |
| Email correspondence | 2 years from last contact |
| Website analytics data | 26 months (Google Analytics default) |
Your rights
Under the UK GDPR, you have the following rights:
- Right of access – request a copy of the personal data we hold about you.
- Right to rectification – request correction of inaccurate or incomplete data.
- Right to erasure – request deletion of your personal data where there is no compelling reason for its continued processing.
- Right to restrict processing – request that we limit how we use your data.
- Right to data portability – request a copy of your data in a structured, commonly used format.
- Right to object – object to processing based on legitimate interests or for direct marketing purposes.
To exercise any of these rights, please contact us at info@harkess-ord.com. We will respond within one month.
Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our website uses HTTPS encryption to secure data in transit.
Third-party links
Our website may contain links to external sites. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.
Children’s privacy
Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- Email: info@harkess-ord.com
- Website: www.harkess-ord.com
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated.